Privacy Policy.
Tebex runs checkout for this store, so Tebex holds your data. Here is what they collect and why.
Tebex Limited respects your privacy and is committed to protecting your personal data. This privacy notice informs you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
The notice.
Important Information & Who We Are
Purpose of this Privacy Notice
This privacy notice aims to give you information on how Tebex Limited collect and process your personal data through your use of www.tebex.io and www.buycraft.net (together referred to as "this website"), and also any third-party webstore (a "Webstore") which utilises the Tebex webstore platform for game servers (the "Tebex Platform"), including any data you may provide through this website when you purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children. We encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties.
Controller
Tebex Limited is the controller and responsible for your personal data (collectively referred to as "Tebex", "we", "us" or "our" in this privacy notice).
Contact Details
Tebex Limited, company number 08129184 of Levy Cohen & Co, 5.2 Central House, 1 Ballards Lane, London, United Kingdom, N3 1LQ. Data privacy manager: Liam Wiltshire.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Changes to This Notice
This version was last updated on 11 May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data includes first name, last name, and username or similar identifier.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased.
- Technical Data includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data includes your username and password, purchases or orders made by you, and any account preferences.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct Interactions
You may give us your Identity and Contact Data by filling in forms or by corresponding with us. This includes personal data you provide when you use our website or any Webstore, create an account, subscribe to updates, request marketing, contact us via social media, or give us feedback.
Automated Technologies
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third Parties
We may receive personal data about you from various third parties and public sources including Technical Data from analytics providers such as Google and Cloudflare, and Contact, Financial and Transaction Data from payment and delivery service providers.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
We do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes
- To register you as a new customer.
- To process and deliver your order including managing payments, fees and charges.
- To manage our relationship with you including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of advertising.
- To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
- To make suggestions and recommendations to you about goods or services that may be of interest to you.
Marketing
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third parties outside the Tebex group for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below:
- Other companies in the Tebex group acting as joint controllers.
- Service providers acting as processors who provide IT and system administration services.
- Specific third parties such as our Webstore partners and Amazon Web Services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection by the European Commission.
- We may use specific contracts (Standard Contractual Clauses) approved by the European Commission which give personal data the same protection it has in Europe.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for up to 10 years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within one month.
If you wish to exercise any of the rights set out above, please contact us at:
Glossary
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
- Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
- Aggregated Data means information that is derived from personal data but grouped and processed in a way that prevents identification of individuals.
Third Parties
- Internal — Other companies in the Tebex group acting as joint controllers providing IT and system administration services.
- External — Service providers, suppliers, professional advisers, HM Revenue & Customs, regulators and other authorities.
Tebex Limited · VAT registered GB 167 189 962